Change-of-mind returns and exchanges
Please contact us within 30 days of delivery if you would like a refund or exchange for a change of mind. Socks must be unworn and unwashed, and returned with their original sock wrap. Please keep both the socks and wrap in as close to their original condition as possible, suitable for resale.
Please contact us through our Contact page before sending anything back so we can provide return instructions and confirm postage arrangements. We need to receive the returned socks before processing a refund or exchange. Returns are processed during the business week.
Faulty, damaged or incorrect items
If your order arrives damaged, incorrect or has a product problem, please contact us through our Contact page. Nothing in this policy limits your rights under the Australian Consumer Law. The 30-day change-of-mind period and the original-wrap and condition requirements do not limit your rights for faulty goods under consumer guarantees.
Retail, wholesale and corporate orders
Free shipping offers do not apply to retail/wholesale or corporate orders. Freight is quoted separately for these orders.